Frequently asked questions — Dorak
How does a customer book an appointment with my business on Dorak?
A customer books directly from your business's public Dorak page — no phone call needed if you're on the Pro plan, which allows 24/7 self-service booking. They pick a service, see your real open time slots, and confirm — the appointment lands straight on your calendar. On the Base plan, customers still see your public page and services, and book by calling or messaging you; you enter the appointment yourself.
How much does Dorak cost?
Dorak has two simple plans, Base and Pro, billed at a yearly, 6-month, or monthly term — see the exact prices on the Pricing page. There is no commission on your services and no fee your customers ever pay to book.
Does Dorak support Arabic and Hebrew, not just English?
Yes — the customer-facing booking pages and your dashboard are fully available in Arabic, Hebrew, and English, and you and your customers can each use whichever language you're most comfortable with.
How does Dorak reduce no-shows?
Every appointment triggers an automatic reminder before the scheduled time, so customers don't simply forget a booking made days or weeks earlier — the single biggest cause of no-shows. It runs on its own, with nobody on your team needing to call and confirm by hand.
What happens to an appointment slot when a customer cancels?
When a customer cancels, Dorak can automatically offer that freed-up slot to the next person on your waitlist, instead of it sitting empty until someone happens to call. The slot fills quickly, and the time isn't wasted.
How do new customers discover my business through Dorak?
Through the Dorak marketplace — a directory customers already use to search for a business by city and category, with your services, hours, and reviews visible before they even reach out. That is on top of your own bookable link, which you control and can share anywhere.
Do my customers need to download an app to book with me?
A customer books instantly from your Dorak link in any mobile or desktop browser, so you can share that booking link anywhere — your Instagram bio, a text, a QR code. Your business also gets full discovery in the Dorak marketplace, so new customers find and book you the same way. You and your team can additionally use the full Dorak app to manage the business day to day.
Do I need special hardware — a tablet, a card reader — to use Dorak?
No — Dorak runs on the phone or computer you already have. You manage your calendar, services, and bookings from the dashboard in any browser, or from the Dorak mobile app if you are an owner or staff member; there is no dedicated hardware to buy.
Can I still take walk-in customers alongside scheduled bookings?
Yes — you can add a walk-in customer straight into your calendar the moment they arrive, and Dorak reserves that slot exactly like any other booking, so nothing gets double-booked later in the day.
How do I set up my working hours?
You set your working hours once in your dashboard — per day of the week, with support for a lunch break or a split shift — and every booking page, availability check, and reminder respects them automatically from then on.
Can I manage multiple staff members on one account?
Yes — add as many staff members as your business needs, each with their own hours, services, and calendar, all inside one Dorak account, so customers can book (or you can assign) the right person for the job.
Does Dorak support multi-day trips or group events, not just single appointments?
Yes — beyond single appointments, Dorak supports multi-day trips and group sessions with a set number of seats that customers join individually; useful for a class, a workshop, or an organized outing your business runs.
What is Dorak's cancellation policy?
Cancellation terms are set by each business, not by Dorak — you decide how appointments on your calendar can be canceled or rescheduled, and a customer canceling through Dorak notifies you and can automatically open that slot to your waitlist.
Who owns my business and customer data?
You do — your business data, your service catalog, and your customer list belong to your business, not to Dorak. Dorak stores it securely to run your bookings and never sells it to other businesses.
How do I join the Dorak pilot?
Register your business through Dorak — approval is quick, and the first businesses in each city get months completely free as part of the launch pilot, with no credit card required to start. See the Pricing page for the exact terms.