Who it’s for

Dorak Appointments for technicians and maintenance providers

Let customers request or reserve service visits with service type, availability, notes, and customer contact details organized in Dorak.

A technician or maintenance provider can collect service type, availability, customer notes, and contact details in one structured request instead of piecing together the job from messages.

Built for: Technicians, maintenance providers, repair services, consultants, installation services, and appointment-based local professionals.

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Technicians and maintenance providers screenshot in Dorak Appointments

Common workflow and pain points

One-to-one or resource-based services reserved for a specific date and available time.

  • Jobs start with incomplete customer messages
  • Availability and travel windows are hard to communicate
  • Past customer requests are difficult to find later

What changes with Dorak

  • Job details arrive in a clearer format.
  • Quote-priced and fixed-price services can be separated.
  • Customer history and traffic sources make repeat work easier to understand.
Appointment management

What the business configures

  • Service types and durations
  • Price or price-on-request
  • Availability windows
  • Customer notes and request details

What the customer sees

  • Service options
  • Available time or request flow
  • Price or quote request
  • Notes field
  • Booking/request status

What customers can do

  • Book
  • Reserve
  • Request
  • Place scheduled orders when the workflow supports it

Customer management for technicians and maintenance providers

  • Customer profile from the Dorak user record when available
  • Phone and email where available to authorized owners/admins
  • Booking history and appointment status
  • Order history for products and scheduled requests
  • Services booked and products requested through related appointment/order records
  • Staff-only notes on the store-client record
  • Last visit
  • Total bookings
Customer history and CRM

Analytics for technicians and maintenance providers

  • Booking attempts
  • Successful bookings
  • Traffic sources
  • Completed value when activity is completed
  • Returning customer signals
Booking funnel and service analytics

Public business page and marketplace discovery

Every Dorak Appointments business receives a public page and shareable link. The same public presence can appear in the Dorak marketplace, where customers browse by category, location, service, product, trip, session, and availability.

Public business pages and shareable links
Demo workflow for technicians and maintenanceA customer chooses a repair or maintenance service, adds location and problem notes, and submits a booking or price request for the provider to review.Customer-story evidence needed: Demo workflow can be shown now. A real customer story needs a permitted business and approved job-flow screenshots.

Pricing

  • Launch offer: the first three months are free for eligible new businesses.
  • Base plan: ₪50 per month, plus 18% VAT where applicable.
  • Pro plan: ₪100 per month, plus 18% VAT where applicable.
  • Prepaid terms are supported: one month, six months, or twelve months.
  • Dorak does not charge a commission on the merchant service price.

Relevant features

Appointments

One-to-one or resource-based services reserved for a specific date and available time.

Appointment management

Automated reminders

Reminder and notification flows help customers and owners keep track of appointments, sessions, trips, orders, and status changes through enabled channels.

Reminder and notification flows